Frequently Asked Questions

  1. How can I reach the Tracing service?
  2. Do I have to come in person or will email or telephone do?
  3. In which languages can I communicate with Tracing?
  4. Do I have to pay for an appointment with Tracing?
  5. Which information is relevant for an appointment?
  6. Who can apply for family reunification?
  7. How can I follow-up my visa application?
  8. How much time does a case of family reunification take?
  9. Is there any financial assistance from Tracing?
  10. Does Tracing assists in locating biological parents?

    1. How can I reach the Tracing service?

    Red Cross Flanders - Tracing service
    Motstraat 40
    2800 Mechelen
    tracing@rodekruis.be

    Khadija Darrag: +32 015 44 35 22
    khadija.darrag@rodekruis.be

    Maarten Smolders:   +32 15 44 35 23
    maarten.smolders@rodekruis.be

    Nadia Terweduwe:   +32 15 44 35 25
    nadia.terweduwe@rodekruis.be

    Contact by phone only from 9am till 12.30pm.


    Route description
    (download pdf)


    The headquarters of the Red Cross Flanders is a five minutes walk from the Mechelen railway station.

    Leave the station through the back exit. Cross the parking up to the passage halfway on your left side. Follow the road between the buildings, cross the sports hall grounds and turn left after the gate. The tree-bordered alley leads to the huge, white Red Cross building.

    2. Do I have to come in person or will email or telephone do?

    To initiate a file, it is required to have a personal conversation with one of the Tracing assistants. An appointment needs to be made by calling the following number: +32 15 44 35 22 (Contact by phone only from 9am till 12.30pm). The follow-up of the case can happen by email of telephone.

    3. In which languages can I communicate with Tracing?

    The Tracing assistants can speak Dutch, French and English. If you cannot speak one of these languages, you can bring a friend to translate for you or you may request well in advance that Tracing would arrange for an interpreter.

    4. Do I have to pay for an appointment with Tracing?

    No, our services are provided free of charge.

    5. Which information is relevant for an appointment?

    Tracing

    The more information we get, the more chances we have to locate the missing person. Of crucial importance is the name of the sought person – correctly spelled – and the last known address. All this information remains strictly confidential.

    Details about the enquirer:
    - full name and address
    - relationship with the sought person
    - circumstances leading to the loss of contact

    Details about the sought person
    - full name
    - date and place of birth
    - nationality
    - last known address
    - date circumstances of last contact

    Family reunification

    To initiate a procedure of family reunification, you need to be in possession of an identity document (BIVR or Belgian ID-card) and, if you are recognised as refugee, you also need to bring the certificates (of birth, identity and status) provided by the Commissary General on Refugees and Stateless Persons.

    Details on about the enquirer:
    - full name and address
    - place and date of birth
    - number of Public Security

    Details about the visa applicant:
    Information on the person requesting the visa:
    - full name,
    - date and place of birth,
    - country of residence.

    6. Who can apply for family reunification?

    Tracing provides active support of cases of family reunification of persons who obtained the status of refugee or auxiliary protection in Belgium.

    7. How can I follow-up my visa application?

    Once the Belgian Embassy has forwarded a visa application for family reunification to the Aliens Office for decision, it is possible to follow-up the file on the following website:

    http://www.dofi.fgov.be/infovisa/index_start.htm

    You need to specify the Belgian diplomatic representation, as well as the file number issued by the Embassy.

    8. How much time does a case of family reunification take?

    The length of a family reunification procedure is different for each case. Generally, it takes six to nine months.

    9. Is there any financial assistance from Tracing?

    Tracing has no means to give financial support. Regarding airline tickets, however, the Red Cross cooperates with IOM (International Organization for Migration). They offer one way tickets at low prices. It is still the enquirer who needs to bear the travel costs.

    10. Does Tracing assists in locating biological parents?

    No. Tracing cannot accept cases where adopted children are looking for their biological parents. For this purpose, there exist more specialised organisations, such as "Gewenst Kind - Amok vzw":

    http://users.telenet.be/gewenst.kind